Once your order is placed, you can check the order status at any time in "My Account." You will be able to see the current step of your order. Alternatively, you can use the "Order Tracking" feature: simply enter your order number and email address in the box displayed on the page, and it will show the exact status of your order.

If you have any questions about the status of your order, you may also email us at service@pinkydress.com or contact us via LiveChat for further assistance.

If you wish to cancel an order for any reason, please refer to our cancelation policy below:  Order-Cancellation Policy

If you confirm to cancel the order, please feel free to contact us via LiveChator email at service@pinkydress.com to submit your cancellation request, we are here to help you.

We cannot modify or cancel your order after it has been shipped. Nonetheless, we will be happy to assist you with the return process once you receive your items (within our Return Policy).

Our confirmation emails are automatically sent by our system. If you do not receive a confirmation email within 12 hours of placing your order (even though the payment has been charged to your credit card or PayPal account), please contact us immediately. We will verify your order in our system and resend the confirmation email, which will include your order number and details.

Here are some possible reasons why you may not have received the email:

1. Incorrect Email Address: If the email address entered during registration is incorrect or rarely used, our confirmation email may not reach you. Please ensure that the email address provided is accurate and regularly monitored.

2. Email Filters: Some email systems may mistakenly classify our emails as junk or spam. Before contacting us, please check your junk or spam folder, as there is a significant chance that our email was redirected there.

For Remove/Cancellation:
If you want to remove a item from your order, please ensure the request is within the cancellation policy and kindly contact our customer service team to process, we are willing to help our customer to sort the problem.

For Add a Item:
We absolutely understand sometime it's hard to make a decision, but at this time, our system just isn't advanced enough for us to be able to add items to existing orders. If you want, you can place an new separate order with the product you want.

Before your order is shipped, PinkyDress has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

Shipping Time: It depends on which shipping method you chose, the standard shipping method will need 6 - 10 business days while the expedited shipping method will need 3-8 business days. 

About the PO BOX and APO/FPO addresses, all the countries can not use.
We are unable to deliver an order to a PO box address. Please provide a physical address for delivery.

Please check that the email used at checkout is correct, and check your spam or junk folder. If your email was misspelled, your order will still be delivered to the correct shipping address.

Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check your mail box and with your neighbors first. Please also contact your local post office or shipping company with the tracking number. Post offices may sometimes require customers to collect parcels in person for international deliveries. If you still cannot find your package, please feel free to submit a ticket.

You may need to contact us to initiate the return process within 7 days of receiving your items. Our after-sales department will handle the issue.

Returns must be received in new condition and must get confirmation from our customer service; unworn, unwashed, and with the hygienic liner and tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial.

Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes the shoes ineligible for return. Items sold as sets must be returned with the correct sizes, as sold. If received damaged, shoes will be shipped back and subject to additional shipping costs.

Final Sale items cannot be returned, refunded, or exchanged. Gift cards cannot be returned or refunded.

Refunds of all kinds are always processed back to the original form of payment and at this time, we cannot change the method of payment.
• It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
• For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 days to receive your package and handle a refund.
• All PayPal payments can only be refunded via PayPal, and all Credit Card payments will only be refunded to the original Credit Card.
In the unlikely event that you haven't received an email after the time frame shown above, please contact us, and we'll get back to you as soon as possible.

Please allow up to 10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

For Desktop, mobile purchases, we accept Visa, MasterCard, Discover, PayPal, and PinkyDress Gift Cards. If you are using a prepaid gift card, you will need to register a billing address with the credit card company before placing an order.
We do not accept cashier’s checks or money orders.

We can only apply one promotional or coupon code per order. If you have any coupons with future expiration dates, make sure to save them for use on your next order!

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get.

Please kindly refer to our size chart to choose the correct size.

• If your measurements align with our size chart, I suggest you choose standard size.
• If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.